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Frequently Asked Questions
Why do I need to encrypt my email and files? Email and file encryption is a proven approach to protecting sensitive
information. In many cases encryption is necessary to ensure you
are protecting client or patient information, in other cases
because you need to protect intellectual property or other
information that is confidential. Aside from the security
and confidentiality concerns of using email in day-to-day business,
email and file encryption is being adopted by growing numbers of users because
of compliance issues. Specifically, legislation such as Sarbanes-Oxley
and the Health Insurance Portability and Accountability Act (HIPAA)
have imposed stringent rules on the ways in which personal financial
data and health information can be transmitted and shared. Firms failing
to comply with these laws face severe sanctions and fines. In addition,
the European Union and other international bodies have enacted
privacy legislation that is affecting firms doing business overseas. For
these reasons a secure email and file capability is now an essential tool for
doing business at most publicly traded companies, firms providing health
care or financial services, insurance companies, and the professional
firms servicing these industries.
Do I need to worry about regulatory compliance with my email?Most likely you do, especially if you use email to transmit sensitive data such as personally identifiable health information or financial data such as compensation information. We should note that the ability to conduct business electronically while ensuring compliance with regulations such as GLBA and HIPAA isn't just about avoiding liability. In fact, it opens up a number of business opportunities by fostering faster, lower-cost client and patient communication, and doing away with courier expenses. For clinicians, attorneys, financial consultants and many other professionals, this kind of secure communications channel can add value in many ways-especially when the encrypted email service is easy to use. Can Large Enterprises use the Voltage SecureMail Cloud? Yes. Outsourcing has become a common requirement for large organizations and the Voltage SecureMail Cloud
is the perfect solution to meet this need. "Enterprise Edition" gives an enterprise a
unique cryptographic master key and custom branding, policies and configuration that provides
the versatility inherent in Voltage Identity Based Encryption(IBE). Voltage also offers
Enteprise Edition customers the option of using the Voltage SecureMail Connected Gateway, to enable policy based
encryption as email is sent to external recipients. How do I get started with the Voltage SecureMail Cloud?
Create an account on the Voltage SecureMail Cloud, download and install the plug-in or use the Zero Download Messenger and
you will be sending secure email and encrypting files to anyone you wish in minutes.
How do I purchase with Paypal?Paypal allows you to purchase licenses by credit card or with funds in your Paypal account. If you have a Paypal account but wish to pay with another credit card, you should log out of Paypal prior to your purchase. You can then click a link on the Paypal page that says something like "Don't have a Paypal Account?" to use a credit card. If you continue to have problems with Paypal, please see the Official Paypal Help for assistance. Can I send secure email without Outlook or Outlook Express? YES! If you don't use Outlook or Outlook Express, you can simply log
into the Voltage SecureMail Cloud and initiate secure email with the Zero Download
Messenger(ZDM) and ANY fully functional browser on ANY platform! What is the Zero Download Messenger? The Zero Download Messenger(ZDM) is an interface that allows
subscribers to initiate secure email without the need to
install Voltage SecureMail Cloud software. It also allows your
recipients to read your secure email and reply securely. Where can I get help with using the Voltage SecureMail Cloud?The Quick Start page can help you get up and running fast, and our Support Team can provide answers to any questions you may have. What makes the Voltage SecureMail Cloud different from other encryption solutions?Voltage encryption products are so much easier to
use than conventional encryption products because they are based on
the breakthrough technology known as Identity-Based Encryption. With
this technology, the Voltage SecureMail Cloud provides the most transparent
experience for end users. Sending a secure encrypted email is as simple
as clicking a button, and messages can be read anywhere, anytime through
a browser-based interface. Do my recipients need to install software?No. When you send
an encrypted email, the recipient receives an HTML attachment
containing your secure message. When they open it in their
browser, they will be able to decrypt and see your email through
a secure connection. It's that easy! How does the Voltage SecureMail Cloud work?The Voltage SecureMail Cloud is based on the same technology as Voltage's flagship desktop product: Voltage SecureMail. The only difference is that it's a hosted service, so Voltage provides the hardware and server software infrastructure needed to support the system. For an explanation of how Voltage's breakthrough Identity-Based Encryption technology works, please visit our website at www.voltage.com/technology. Can I still use my own email software and regular email account?The Voltage SecureMail Cloud has a plug-in for Microsoft Outlook or Outlook Express, and
it works with all standard email accounts. When you download and install the Voltage
SecureMail plug-in you'll get a "Send Secure" button
added to your Outlook (or Outlook Express) interface. To send encrypted email, simply press
the button. How can I be sure that no one else sees the content of my messages?The Voltage SecureMail Cloud is a true point-to-point encryption service for email. This means that once you have encrypted a message, it remains unreadable until it is received and decrypted by the intended recipient. Can IT managers or my ISP see my email?No. Not even your IT department or ISP will be able to access your messages. Which is why the Voltage SecureMail Cloud is so valuable to executives and professionals working on sensitive business matters such as mergers and acquisitions, contract negotiations, new product development or human resource issues. Is the Voltage SecureMail Cloud really less expensive than other encryption solutions?Yes it is because while most encryption offerings are designed and priced for medium and large businesses, the Voltage SecureMail Cloud is specifically targeted for independent professionals and small- to medium-sized offices. Plus, considering that Voltage SecureMail Cloud requires little if any training, zero investment in hardware and no certificate-management time, it provides far superior value to traditional encryption products, even other hosted solutions. How do I use Voltage SecureFile to protect files on my PC?Voltage SecureFile allows users to transparently
secure files on portals and intranets. With just a single click, sensitive
business documents that contain patient health information, financial
statements or intellectual property can be easily secured to authorized
recipients. Once secured, these documents can be exchanged via email,
portals and FTP, or stored locally on a desktop or USB token. With
the file secured by Voltage SecureFile, the information is always protected
no matter where the document travels. What can you tell me about Voltage and the company's background?Voltage Security was founded by a team of computer science experts lead by Dr. Dan Boneh, a leading authority in the field of cryptography and a Professor of Computer Science at Stanford University. The company is backed by many of Silicon Valley's leading venture capital firms, and Voltage SecureMail and our other products are used and trusted by more than 900 large organizations around the world, including many Fortune 500 corporations. Customers include Wells Fargo, Boston Medical Center, Kodak and many government agencies in the U.S. and around the globe. |
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