| |
Join the conversation—it's in the cloud |
The Internet has created a culture of instant information
gratification—anything one needs to know is just a few short clicks
away. Salesforce.com harnesses the Internet and raises the bar on
customer service. The Service Cloud, Salesforce.com's online customer service solution,
is a comprehensive platform, loaded with invaluable tools and
applications. Customers already expect immediate attention from your
agents—now they can actually receive it.
|
 |
The Service Cloud does away with paperwork and cumbersome software
installation—like its name says, it's all online, and more cost
effective. Resources like a call center and social web tools are all in
one place, making it easier to track and manage all your efforts. Just
log in and your service and response time will improve in a matter of
days.
This is no experiment--more than 6,800 businesses already rely on the
leader in enterprise cloud computing. Yours should be next. |
|
| |
|
 |
Call center
Everything you need for a productive call center and happy service agents—all of it as easy to use as your favorite Web site. |
|
 |
Customer portal
Today's Web-savvy customers expect a lot out of customer self-service.
Like rapid-fire answers and vibrant community conversations. |
|
 |
Opportunities
When you have a critical deal—or deals—in the works, you can't afford to let anything slip through the cracks. |
|
 |
Social
Wherever your customers are, you'll be there. Join the conversation in Web communities like Twitter and Facebook. |
|
 |
Knowledge
Deliver the right answer the first time—everywhere. |
|
 |
Analytics
What you don't know CAN hurt you. Get the insight you need to keep your customer service operation performing at its best. |
|
 |
Email
It's easy to provide lightning-fast service when you have these email tools at your fingertips. |
|
 |
Chat
Do your customers hate to wait? Deliver real-time service with integrated chat. |
|
 |
Ideas
Your customer community has some great answers and ideas - Use them. |
|
 |
Search
Help customers find answers the first place they turn: their favorite search engines. |
|
 |
Partners
Work together easily, and everyone wins: Your customer service is faster and more cost effective. |
|
 |
Mobile
Great service goes well beyond the call center. Deliver it from any location on any device. |
